Return and Cost policy

If the client is not totally satisfied with the purchase, the commodity can be returned for size exchange, credit voucher or refund within 10 days from the reception.
The right of recess can be practiced by writing an e-mail to the address
Next, Marcos Mondovì S.r.l. will send an e-mail with attached the "Return Form". This document must be filled in every part and attached to the products in restitution, which you must send back to the address marked on the aforesaid document.

The customer has the possibility to choose among 3 types of compensation:

  • Exchange of merchandise: this foresees the change of the size, color or article. Only one exchange will be allowed for each authorized return.

  • Credit Voucher: It allows to receive a credit voucher of the value of the recessed purchase. This voucher is valid for 3 months and it does not worth for the products in promotion or discount.

  • Refund: For the orders paid with Paypal or with bank transfer the amount will be returned on the original account. In case of refund all shipping costs and duties will be paid by the client, unless the product was wrong or flawed. During the discount period the purchased products won't be refunded, but exclusively replaced with an article of peer or greater value. 

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